• Residential & Commercial
    Relocation Services

    Removals

    Waste Clearances

    Courier & Delivery

  • Additional services

    Full Packing Service:

    Protective Materials

    Furniture Installation

    Hired Labour

  • Licensed & Accredited

    Skilled & Experienced

    24/7 Availability

    Fully Insured

    DBS Checked

    Flexible Payment Options

  • Additional services

    Full Packing Service:

    Protective Materials

    Furniture Installation

    Hired Labour

  • Licensed & Accredited

    Skilled & Experienced

    24/7 Availability

    Fully Insured

    DBS Checked

    Flexible Payment Options

  • Residential & Commercial
    Relocation Services

    Removals

    Waste Clearances

    Courier & Delivery

  • Residential & Commercial
    Relocation Services

    Removals

    Waste Clearances

    Courier & Delivery

  • Additional services

    Full Packing Service:

    Protective Materials

    Furniture Installation

    Hired Labour

  • Licensed & Accredited

    Skilled & Experienced

    24/7 Availability

    Fully Insured

    DBS Checked

    Flexible Payment Options

  • Additional services

    Full Packing Service:

    Protective Materials

    Furniture Installation

    Hired Labour

  • Additional services

    Full Packing Service:

    Protective Materials

    Furniture Installation

    Hired Labour

Terms & Conditions

1.Parties- The parties to the Contract are the Firm, Entity, or Company My Move Group Ltd identified as My Move the “Remover” or “us” and the person, entity, or Company identified as the “Customer” or “you”) who requests the removal and/or additional services.

2.Definitions (a) “Work” means removal, transportation, lifting, handling, packing/unpacking, storage, and any other services rendered to you by us. (b) “Premises” means the place(s) where the work is to be performed or the good stored.(c) “Equipment” means anything used by us in the execution of the work.(d) “Contract” means the contract for the supply and acquisition of the Work. (e) “Terms” means the standard terms of purchase set out in this document and (unless the context otherwise requires) includes any special terms agreed in writing between My Move and th Customer.

3.Quotation & Price- The Quotation is for a fixed price,but My Move is entitled to change the price after acceptance if, due to circumstances beyond it’s control, the work against which the original price applied, changes.(a) If the work changes through factors beyond the Remover’s control,My Move is entitled to change the price to reflect the change in the work. (b) The quotation constitutes an offer  by My Move to acquire the Work  subject to these Terms. (c Payment of the deposit/booking fee is a binding agreement of the acceptance of this terms and conditions contract.

4. Exclusions- Work  excluded from the Quotation unless otherwise agreed in writing the following work  shall be excluded from the quotation and the Contract: (a) The packing and/or unpacking of goods before and after a removal (b) The dismantling and/or re-assembly of furniture,fixtures,or fittings.(c) The disconnection,preparation for transit and re-connection of any electrical  apparatus or equipment.  (d) The removal and/or  relaying  of carpets, blinds curtains, and any removal/re-affixing of any wall mounted fixtures and fittings.(e) The placing of items in their corre­ sponding positions at their destination.(f) The protective wrapping of any items (g) Mileage between destinations (h Insurance against services or items (i) Packing materials used to pack and/or protect items.My Move may be willing t carry out any or all of the services above for an additional agreed price.

5. Delays – My Move will use all reasonable endeavours to perform the work  within or at the agreed time. It will, however, not be liable for any loss or damage, whether direct or indirect, or of a consequential nature resulting from its failure to perform the work within the agreed time.If the Remover is delayed in completing the work as a result o circumstances beyond its control, you agree to grant an extension of time for the work to be completed and furthe agree to pay any additional charges emanating from the provision of additional resources.

6.Customer Responsibilities – The Customer undertakes and warrants  (a) That he is the owner of the goods to b removed or stored.(b) That if he is not the owner of the goods, he is authorised by or has the consent of the owner to enter into this contract. (c) That there is proper and suitable access at all appropriate times to his premises to enabl the Remover to carry out the work described overleaf.(d) That he shall be solely responsible for the safety and secu­ rity of all of the goods up to the point of departure from the collecting address and as from the point of arrival at th delivery address.(e) That he shall be solely responsible for the safeguarding of all the Remover’s packing cases and any other removal equipment during such time as the same are at the collecting address or at the delivery address durin the removal operation.(f) That he will obtain at his expense all documents necessary for the removal to be carried out. (g) That he will arrange and pay for any necessary parking facilities for My Moves vehicles.(h) That he will not submit for removal and storage any dangerous or toxic article or substance or which is likely to encourage vermin or other pests or likely to cause or transmit any infectious or contagious disease.(i) To ensure that there is an authorised signa ture  on agreed inventories, receipts, waybills, job sheets or other  relevant  documents  by way of confirmation of collections or delivery of goods.

7.Payment  – Unless previously otherwise agreed in writing, the Customer must pay for all services within 7 days ofcompletion of the work undertaken. If the Customer does not pay within 7 days, the Customer shall pay interest on any outstanding balance at the rate of 2.5% per month  (both before and after  judgment) from  the due date for payment until the outstanding amount has been paid in full.The Customer shall not be entitled to withhold any part of the agreed price on the ground that he has a claim against the Remover arising out of this or any other contract.

8. Postponement – Rescheduling of required  services will  not be subject to any additional  charges unless other administration work and job rescheduling has to be completed. In the event of the requirement of additional equip­ ment & labour to complete the agreed work at an alternative date this will be billed to the customer at cost. Availabil­ ity dates will be subject to schedule & at the discretion of My Move.If the Customer does not stipulate a new date for the required services within 28 days of postponement the contract will be deemed to be cancelled.

9.Cancellations- In the event of the services no longer being required the Customer will be subject to an administra­ tion fee of £47.85 if the cancellation is within 7 days of the service date a sum representing 50% of the total charge must be payable within 7 days of the date of cancellation.

10. Sub-contracting – My  Move reserves the right  to sub-contract  all or part  of the removal work. If My Move sub-contracts,he does so as the agent of the Customer which means that the removal will still be carried out in accor­ dance with and subject to these terms and conditions.

11. Logistics – My Move may at any time inter-change  goods between vehicles and warehouses and may choose which route or by which means the goods shall be carried.

12. My Move’s Liability – (a) Nothing in this Contract shall limit  or exclude the Remover’s liability for: (i) death or personal injury  caused by its negligence, or the negligence of its employees, agents or subcontractors; (ii) fraud or fraudulent misrepresentation;or (iii) breach of the terms implied by section 2 of the Supply of Goods and Services Act1982 (title and quiet possession).(b) (i) the Remover shall under no circumstances whatever be liable to the Customer, whether  in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit,or any indirect or consequential loss arising under or in connection with the Contract; and (ii) My Move’s total liability to the Customer in respect of all other losses arising under or in connection with  the Contract, whether  in contract, tort (including negligence),breach of statutory duty,or otherwise,shall in no circumstances exceed £40.00 per item.In the event that the Customer arranges all risks insurance then My Move’s liability will be limited to the risks covered in that policy.The Remover strongly advises the Customer to review his own insurance arrangements to ensure that he holds adequate cover. (c) Except as set out in this Contract, all warranties, conditions  and other terms implied  by statute or common law are, to the fullest extent permitted by law,excluded from the Contract.

13. Claims by third party – If My Move is required  to pay any charge, expense, damage or penalty to a third  party arising out of the performance of the contract,the Customer will indemnify the Remover against such payment.

14. Law of the Contract – These terms and conditions  shall be governed by English law if the Customer resided in England or Wales at the date of acceptance of the quotation or by Scottish law if at the said date the Customer resided in Scotland.

15.Contact Details- The Customer must at all times keep My Move informed in writing of his current address Notifi­ cation of change of address shall not be effective unless it is acknowledged in writing by My Move.My Move agrees to make this acknowledgement promptly upon receipt of this notification.Any notice to the Customer (under this or any other clause herein) which is made to his last known address shall be deemed to be good notice and duly served 7 days after the date of posting.

16.Inventory- Where an inventory is prepared it shall be deemed to be conclusive evidence of the Customer’s goods which are to be invoiced against,unless My Move receives the Customer’s notification in writing of any error or omis­ sion within 7 days of his receipt  of the inventory. Such notification shall not be effective unless acknowledged  in writing by My Move. My Move agrees to make this acknowledgement promptly upon receipt of this notification.

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